Customer Royalty

Our regional Sales director has told me that customer X must have the training they want, which covers about 3 weeks of standard training, over just 5 days. I have "challenged the customer" as we say, and so has he, but the customer is adamant. If we want the revenue, then we must do what they say. It is the thin edge of the wedge, as customer X will be providing technical support on the product to a huge telco, and have now said they want to be certified on the training. All this is quite impossible - you cannot do 3 weeks of training in 5 days, and certainly cannot hope to pass tests on such a superficial pass. But, the customer is always right, n'est-ce pas?
Closer to the tai chi world, an ex student ("Pierre") told me that he is studying with a very ex student ("Jacques"), because he finds that Jacques' tai chi is rounder than the alternative 'hardliner' (I would probably say 'puritan'). "More like Wu style" said Pierre. Well, unfortunately Jacques, apart from a long history of serious illness, has never actually studied much tai chi - despite the much vaunted stay with my master (vaunted by some, derided by others). I'm pretty sure he's never actually been trained in many of things he is purportedly teaching, ranging from full contact to, apparently, tai chi that is more like 'wu style'. I should have asked Pierre if he had actually ever seen much Wu style tai chi, and of which variant (North, south, Ma style, etc.). In fact, most Wu style tai chi forms are pretty much identical to wudang style. More to the point, the orthodox Southern Wu style has only recently started teaching round form - most people, and pretty much all white westerners, have learnt square form. There is a big difference between softness and roundness.
In short, I would take issue with much of Pierre's pre-supposition. However, I said to myself at the time, "why bother?", I'm no longer involved at all in all the political bullshit and backbiting of the French wudang tai chi scene. So I said to dear Pierre, that if he was happy and getting fit, then that was all anyone could really ask for. He is the customer, and he righly puts his hard-earned cash into the places which gratify him most.
Does it really matter if he's getting hoodwinked? Surely he is the best judge of what he should really get?
It's true that a master who is a violent, dirty, lecherous, manipulative drunk is not a paragon of virtue, and guiding light for the student, or a good marketing tool to promote a growing business. Nonetheless, none of his students come close to his skill and knowledge of the art, although many are far more "socially acceptable". So what does the customer want? In France, I think people want what the advertisements announce - happy, well-dressed hippies of a certain age prancing about graciously on a beach. There's also a set of customers who like the "chinoiserie" and get off intellectually on the cultural side of things.
They will all get what they pay for.